This Privacy Policy explains how myjudi collects, uses, stores, and protects your personal data when you use the myjudi platform. Your privacy matters — we handle your information with care and in accordance with applicable data protection laws.
myjudi collects only the personal data necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations.
Your data is used to manage your myjudi account, process deposits and withdrawals, deliver customer support, and fulfil our regulatory and anti-money laundering obligations.
myjudi does not sell your personal data. Sharing with third parties is limited to service providers necessary for platform operations and regulatory reporting requirements.
Industry-standard SSL/TLS encryption, access controls, and regular security audits protect your myjudi account data from unauthorised access and disclosure.
You have the right to access, correct, or request deletion of your personal data held by myjudi, subject to our legal retention obligations and platform security requirements.
myjudi uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse platform usage to improve the user experience.
This Privacy Policy ("Policy") describes how myjudi ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to users ("you", "User") of the myjudi platform, available at myjudi.app.
By registering for a myjudi account or otherwise using the myjudi platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, you must not use the myjudi platform.
This Policy should be read alongside the myjudi Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
For the purposes of applicable data protection legislation, myjudi is the data controller in respect of personal data collected through the myjudi platform. As data controller, myjudi determines the purposes and means of processing personal data and bears responsibility for ensuring that processing is conducted lawfully, fairly, and transparently.
Where myjudi engages third-party service providers to process data on its behalf (for example, payment processors, KYC verification providers, or customer support infrastructure), those providers act as data processors under contractual arrangements that impose equivalent data protection obligations.
myjudi collects the following categories of personal data through the registration process, ongoing use of the platform, and interactions with our support team:
Identity Data: Full legal name, date of birth, gender, and government-issued identification number (as part of KYC verification).
Contact Data: Email address, Malaysian mobile phone number, and residential address (including postcode and state). myjudi serves users across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and other locations.
Financial Data: Bank account details, e-wallet account identifiers (Touch 'n Go eWallet, Boost), FPX transaction references, and transaction history records relevant to deposits and withdrawals processed through the myjudi platform.
Technical Data: IP address, browser type and version, device type, operating system, session timestamps, and login records associated with your myjudi account.
Usage Data: Game session history, betting records, bonus usage, wagering logs, and platform navigation patterns generated through use of the myjudi platform.
Communications Data: Records of your correspondence with the myjudi support team via live chat, email, or WhatsApp (for verified members), including query content and resolution records.
myjudi does not collect sensitive personal data (such as health information, racial or ethnic origin, or political opinions) except where explicitly required for responsible gaming intervention purposes, in which case such processing is conducted with your explicit consent and handled under enhanced confidentiality protections.
myjudi uses your personal data for the following purposes:
myjudi will not use your personal data for purposes incompatible with those listed above without obtaining your prior consent or establishing a separate lawful basis for such processing.
myjudi processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
myjudi does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be disclosed to the following categories of third parties solely to the extent necessary for the purposes described in Section 4:
All third-party processors engaged by myjudi are contractually required to maintain appropriate technical and organisational security measures and to process personal data only as instructed by myjudi and for no other purpose.
Where myjudi transfers personal data to third parties located outside Malaysia, such transfers are conducted in accordance with applicable data protection requirements. myjudi implements appropriate safeguards — including contractual clauses equivalent to standard data protection contractual requirements — to ensure that your personal data receives equivalent protection regardless of where it is processed.
myjudi endeavours to retain and process data within Malaysia where operationally practicable, in recognition of the expectations of our Malaysian user base.
myjudi retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and accounting obligations. In practice, this means:
Following the expiry of applicable retention periods, your personal data is securely deleted or anonymised.
myjudi uses cookies and similar tracking technologies (including web beacons and session tokens) to operate the platform. The following categories of cookies are used:
myjudi does not deploy third-party advertising or behavioural targeting cookies. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will impair your ability to use the myjudi platform.
myjudi implements a comprehensive set of technical and organisational security measures to protect your personal data, including:
While myjudi employs industry-standard security practices, no online system is completely immune to security threats. You are encouraged to use a strong, unique password for your myjudi account and to enable two-factor authentication.
Subject to applicable law and myjudi's legal retention and security obligations, you have the following rights in respect of your personal data:
To exercise any of these rights, contact the myjudi support team via live chat or at [email protected]. We will respond to all verified requests within 30 days.
The myjudi platform is strictly intended for adults aged 21 and above. myjudi does not knowingly collect personal data from individuals under the age of 21. Where myjudi discovers that personal data has been collected from an underage individual, such data will be deleted promptly and the associated account closed. If you believe a minor has registered on the myjudi platform, please notify us immediately via our support channels.
myjudi reserves the right to update this Privacy Policy at any time. Material changes will be communicated to Users via in-platform notification or email to the registered account address. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the myjudi platform after the effective date of any update constitutes acceptance of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how myjudi protects your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or myjudi's data practices, please contact us through any of the following channels:
myjudi aims to acknowledge all privacy-related written enquiries within 48 hours and to resolve them within 30 days of receipt.
Have questions about how myjudi handles your personal data? Our 24/7 support team is available to answer any privacy-related query — or help you exercise your data rights.