myjudi Frequently Asked Questions

Registering on myjudi is straightforward. Click the myjudi Login link in the navigation menu and select the registration option. Fill in your full name, email address, Malaysian mobile number, and a secure password. You'll receive a verification code via SMS to confirm your number. Once verified, your myjudi account is active and ready to use. The whole process takes under five minutes.

myjudi strictly enforces a minimum age of 21 years. This applies to all account holders without exception. During the KYC verification process, myjudi will request government-issued identification to confirm your date of birth. Accounts found to belong to individuals under 21 are closed immediately and any balance forfeited. Please do not attempt to register if you are under 21.

myjudi requires a clear copy of your MyKad (Malaysian National Identity Card) or a valid passport for identity verification. You may also be asked to provide proof of address — a recent utility bill or bank statement addressed to your Malaysian residential address works fine. For payment method verification, a screenshot or photo of your bank account or e-wallet showing your name may be required before your first withdrawal is processed.

No. myjudi strictly enforces a one-account-per-person policy. Registering multiple accounts — whether under different names, email addresses, or devices — is a serious breach of the myjudi Terms and Conditions. If multiple accounts are detected, all accounts will be suspended, all balances forfeited, and the player permanently banned from the platform. One account per household IP address applies as well.

On the myjudi login page, click 'Forgot Password' and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't see it, check your spam folder. Follow the link to set a new secure password. If you're still having trouble accessing your myjudi account, our 24/7 live chat support team can assist you with account recovery after verifying your identity.

To permanently close your myjudi account, contact our support team via live chat or email at [email protected]. Before closure, any remaining balance will be processed as a withdrawal to your verified payment method. Note that account closure is different from self-exclusion — if you are closing your account due to gambling concerns, we strongly recommend using the self-exclusion tool instead so we can provide appropriate responsible gaming support.

myjudi supports a range of Malaysian-friendly payment options: Touch 'n Go eWallet, Boost, FPX bank transfer, Maybank2u, CIMB Clicks, and Public Bank online banking. All transactions are conducted in Malaysian Ringgit (MYR). New deposit methods are added periodically — check the Cashier section of your myjudi account for the current full list of available options.

The minimum deposit on myjudi is displayed in the Cashier section and varies depending on the payment method selected. As a general guide, most e-wallet deposits (Touch 'n Go eWallet, Boost) have a lower minimum threshold compared to bank transfer methods. Check your account's Cashier section for the current minimum amounts per method, as these can be updated from time to time.

Touch 'n Go eWallet withdrawals on myjudi are typically processed within minutes for verified accounts in good standing with no active wagering requirements on their balance. In most cases, funds arrive in your Touch 'n Go eWallet within 15 to 30 minutes of submitting the withdrawal request. Accounts pending KYC completion or accounts under review may experience longer processing times.

myjudi does not charge withdrawal fees on standard transactions. However, your bank or e-wallet provider (such as Maybank, CIMB, Touch 'n Go eWallet, or Boost) may apply their own transaction fees independently of myjudi. myjudi has no control over third-party provider charges and accepts no responsibility for any fees levied by your chosen payment method on their end.

Withdrawal delays on myjudi are most commonly caused by one of three things: your KYC verification is incomplete, your account balance has an active bonus with unmet wagering requirements, or your account has been flagged for a routine security review. Log in to myjudi, check your account status and any pending verification tasks, or contact our 24/7 live chat support team who can check the specific status of your withdrawal request.

Yes. myjudi supports deposits via Maybank2u and CIMB Clicks through the FPX online banking gateway. To deposit, select FPX in the myjudi Cashier, choose your bank (Maybank or CIMB), and complete the transaction through your bank's secure online portal. Funds are credited to your myjudi account instantly upon successful bank confirmation in most cases.

myjudi offers a wide range of slot games from leading certified game providers, covering everything from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds, free spins, and progressive jackpots. Popular categories include Megaways slots, cluster-pay slots, and high-volatility jackpot titles. The full game library is accessible from the Slots section after logging in to your myjudi account.

myjudi's live casino games are streamed from certified studios using real dealers and physical cards or roulette wheels — there is no RNG involved in live table games. For slot games, myjudi exclusively partners with game providers whose RNG systems are independently certified and audited by recognised testing laboratories. RTP (Return to Player) percentages are disclosed within each game's information panel.

Absolutely. myjudi is fully optimised for mobile play on both Android and iOS devices via your mobile browser — no app download is required. The myjudi platform uses responsive design, so the full game library, cashier, and account management tools are accessible from any smartphone or tablet. Simply visit myjudi.app in your mobile browser and log in to your account to play on the go.

Yes. myjudi's sportsbook covers live football betting including Malaysia Super League fixtures, as well as the English Premier League, UEFA Champions League, La Liga, and other major competitions. Live in-play betting is available with real-time odds updates. You can access full football betting markets via the Football Betting or Sportsbook sections of the myjudi platform.

myjudi offers a welcome bonus for new members on their first deposit. The specific bonus amount, match percentage, and eligible games are detailed on the myjudi Promotion page. All welcome bonuses are subject to wagering requirements — you must wager the bonus amount a specified number of times before the resulting winnings become eligible for withdrawal. Read the full promotion terms before opting in.

A wagering requirement (also called a rollover or playthrough requirement) means you must bet a total amount equal to the bonus multiplied by the stated requirement before any winnings from that bonus can be withdrawn. For example, a RM100 bonus with a 20x wagering requirement means you must place RM2,000 in bets before withdrawing. Different games on myjudi contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less.

Yes. All myjudi bonuses have an expiry date — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If wagering requirements are not completed before the expiry date, the bonus and any associated winnings are forfeited. Always check the specific terms on the myjudi Promotion page before accepting a bonus offer to confirm the expiry period.

No. Bonus funds and winnings generated from bonus play are not withdrawable until the associated wagering requirements have been fully met. If you request a withdrawal before completing wagering requirements, myjudi will process the withdrawal of your real-money balance only, and the bonus portion along with any bonus-derived winnings will be forfeited. Your real-money balance is always separate from bonus funds in your myjudi account.

To self-exclude from myjudi, log in to your account and navigate to the Responsible Gaming section in account settings, or contact our 24/7 live chat support team directly — they can activate self-exclusion immediately. You can choose a period of 6 months, 1 year, 5 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed for the chosen period. Any remaining balance is held securely and returned after the exclusion period ends upon identity verification.

myjudi provides a comprehensive set of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, cooling-off periods (24 hours to 1 month), and full self-exclusion (6 months to permanent). All tools are available immediately without requiring support intervention, though our 24/7 team can also assist. Visit the myjudi Responsible Gaming page for full details on each tool.

myjudi uses SSL/TLS encryption on all data transmitted through the platform, and payment method details are stored using industry-standard security protocols. myjudi does not store full bank account numbers or card numbers in plain text. That said, myjudi encourages all members to use strong, unique passwords, enable two-factor authentication on their account, and to contact support immediately if they suspect any unauthorised access to their myjudi account.

myjudi customer support is available 24 hours a day, 7 days a week via live chat directly on the platform — this is the fastest way to get help. You can also reach the support team by email at [email protected] for non-urgent matters. WhatsApp support is available to verified myjudi members. Our team aims to respond to all live chat queries within minutes and to email enquiries within 24 hours.